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Terms & Conditions That Protect Your Play

When you open an account with live9pm, you're joining a platform built on clear, fair rules.

Account SecurityData ProtectionWithdrawal RightsDispute Resolution
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live9pm Terms & Conditions That Protect Your Play
QUESTIONS ANSWERED

How to Reach Us About Your Terms

Our support team is here to explain any part of these terms or help if you have a dispute.

Live Chat Support Open the chat bubble in your account lobby during operating hours. Real person, real answers about your account rights and our policies.
Email Support Send detailed questions to [email protected]. Include your account username and the specific section of terms you want clarified.
Account Settings Visit the Help & Legal section in your account menu. You'll find the full terms, our privacy policy, and links to contact forms.
HOW WE PROTECT YOU

Security, Data and Your Rights Under These Terms

These terms describe exactly how we keep your account safe, how long we hold your data, and what you can do if you want to change or delete information.

Account Encryption

Every login and payment is encrypted end-to-end. We never store your payment card details — payments go through secure gateways only.

Data Retention

We keep your account data for as long as you're active, plus 3 years for tax and fraud-prevention purposes. You can request deletion after that period.

Cookie & Tracking Policy

We use cookies to keep you logged in and to measure how the site performs. You can adjust cookie settings in your browser; some features may not work if you disable them.

Withdrawal Verification

All withdrawal requests are checked against your account history and payment method to prevent fraud. This takes up to 24 hours; cleared funds reach your wallet via your chosen provider.

Right to Access Your Data

You can download a full copy of your personal data at any time. Go to Account Settings > Data & Privacy, then select 'Request Export'.

Report a Breach or Issue

If you suspect unauthorized access or a security problem, email [email protected] immediately. Include your account username and what you noticed.

Your Rights and Responsibilities Under Our Terms

Players in George Town, Ipoh and across Malaysia often ask the same questions about how our terms work in practice. Here are the answers that come up most.

Yes. If you breach the terms — for example, using someone else's payment method, creating multiple accounts, or engaging in fraud — we can suspend or close your account. We'll notify you of the reason and give you a chance to respond before a permanent closure. Your funds are returned to the verified payment method on file.

The terms you agreed to when you registered are the ones that govern your account. If we update the terms, we'll notify you via email and in-app. You have the right to close your account if you don't agree with changes. Continuing to play after a change means you accept the new terms.

Contact our support team immediately with your account username and the transaction ID in question. We'll audit the transaction and your balance within 48 hours. If an error occurred, we'll correct it and explain what happened. If we can't find a mistake, we'll show you the records so you can see how your balance was calculated.

We don't store your payment details — those stay with Touch 'n Go, GrabPay, Boost dan FPX themselves. When you deposit or withdraw, our system talks directly to their secure servers. Your account at live9pm only holds your balance, not your card or wallet number.

Yes. You can request account deletion through Account Settings > Data & Privacy > Close Account. We'll remove your personal data within 30 days, except information we're required to keep for tax or anti-fraud purposes — that stays for 3 years, then is deleted. Any outstanding balance is returned to your payment method first.

It means access and gameplay depend on where you're located and what Malaysian law allows. These terms apply to players in supported regions. If you move to an unsupported area or local law changes, your access may change. We'll notify you of any changes that affect your account.

If you disagree with a charge, game result, or any account decision, start with our support team. Explain what happened, include the transaction ID or date, and we'll investigate. Game outcomes are determined by certified random-number generators and can't be reversed, but we'll confirm the game was played fairly. Payment disputes go through your payment provider's process if our team can't resolve it.

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