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How We Protect Your Privacy on live9pm

When you open an account with us, your personal information and payment details are safeguarded with industry-standard encryption.

Account securityPayment protectionClear data practices
live9pm How We Protect Your Privacy on live9pm
GET IN TOUCH

Contact Us About Your Privacy

If you have questions about how we handle your data, want to update your information, or need to request access to what we hold about you, our support team is here to…

Email Support Send your privacy request to [email protected]. Include your account username and a clear description of what you need.
Live Chat Available during lobby hours. Start a chat from your account dashboard to speak with our support team about data access or corrections.
Account Settings Update your email, phone number and address directly in your account profile. Changes take effect immediately for future communications.
SECURITY & STORAGE

How We Keep Your Data Safe

Your account is protected by encrypted connections (HTTPS) every time you log in or send payment information. We use firewalls and regular security audits to prevent unauthorised access.

Encryption

All connections between your device and our servers use industry-standard HTTPS encryption, protecting login and payment data from interception.

Withdrawal Verification

We verify withdrawals to prevent fraud and money laundering. You may be asked for ID or proof of residence — this protects both your account and the wider community.

Payment Tokenisation

Your Touch 'n Go, GrabPay, Boost and FPX details are tokenised so we store a secure reference, not the full number. This reduces fraud risk significantly.

Access Controls

Only authorised staff can view your account data, and only when needed to process your request or resolve an issue. All access is logged and audited.

Data Retention

We keep your information for as long as your account is active, plus a retention period to meet local regulatory requirements, then delete or anonymise it.

Contact Our Privacy Team

Email [email protected] with any questions about how we handle your data, or to request access to or deletion of your personal information.

Privacy Policy FAQs

Here are answers to questions we hear often about data handling, account security and your privacy rights on live9pm.

We collect your name, date of birth, email, phone number, residential address and payment method details to create your account, process deposits and withdrawals, verify your identity and comply with local regulations. We do not collect data you don't provide to us.

We retain your data for the period required by local law after account closure, typically for tax and anti-money-laundering compliance. Once that period ends, we securely delete or anonymise your information. You can contact us to confirm the exact retention timeline.

Yes. Email [email protected] with your account username and request. We'll provide a copy of the personal data we hold about you within fourteen days, in a standard digital format you can download.

Your payment details are encrypted and tokenised — we store a secure reference, not the full card or wallet number. Touch 'n Go, GrabPay, Boost dan FPX transactions are protected by your bank's fraud systems and our verification checks.

Withdrawal verification is a fraud-prevention and regulatory requirement. It confirms your identity and that the account owner is making the request. This protects your account, your funds and the platform from misuse. Most verifications are completed within one business day.

We do not sell or share your personal data for marketing. We may share minimal data with payment processors (Touch 'n Go, GrabPay, Boost, FPX) to complete your transaction, and with regulators if required by law. No third party receives your full profile.

Log into your account, go to Settings or Profile, and update your email, phone or residential address directly. Changes take effect immediately. If you need help, contact [email protected] and we'll update it for you within one business day.