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Legal terms behind your account

Live Blackjack, Egypt Treasure, Aviator and Football Studio sit behind one account agreement that explains eligibility, wallet use, privacy choices and dispute contact paths before you join.

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live9pm Legal terms behind your account
LEGAL CONTACT

Contact paths for legal questions

Legal questions need a clear route, so we separate policy requests from general lobby chat.

Policy email Send your legal question with your account ID, date of the event and any payment reference. We use that thread for terms, privacy, cookie and account-record requests that need written handling.
Secure live chat Use chat when you need help finding the right legal path. Our team can confirm what detail is needed, then move sensitive privacy or wallet matters into a written case record.
Account verification Before we discuss personal data, withdrawals or account changes, we may ask you to confirm details already tied to your profile. That step helps prevent another person from acting on your account.
DATA HANDLING

Account data, cookies and records

We handle legal requests through account records, payment references, device logs, cookie choices and support case history.

Personal data

Your profile may include name, contact details, account ID, login events and support case history. We use those records to manage access, answer legal requests and protect your wallet from unauthorised changes.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are kept with wallet entries so deposits, withdrawals and adjustments can be matched. We may request proof when a record looks incomplete or inconsistent.

Cookie choices

Cookies help keep sessions active, remember language choices and measure whether legal pages load correctly. You can adjust browser settings, although some account and wallet checks may not work as intended.

Security checks

Login alerts, device signals and account-change history help us detect unusual access. If a legal request involves sensitive data, we verify identity before we release records or apply profile changes.

Retention periods

We keep account, payment and support records for the period needed for operations, accounting, security checks and legal duties. When a record is no longer required, access is restricted or removed.

Change requests

If your profile details are outdated, contact us with the field you want changed and proof that links you to the account. We record the request and confirm the outcome.

Questions about live9pm legal terms

This section answers common legal questions about account access, data use, cookies, payment records and contact rights. It is written for Malaysia account holders who want plain wording before they open an account or ask for a policy action. If your issue involves a specific wallet entry, include the date, amount, channel and account ID when contacting us so we can locate the correct record.

Account access depends on local law and is available where local law permits. You must provide accurate details, keep your login secure and follow the terms that apply to the lobby, wallet and support channels.

We collect account details, login activity, payment references, cookie choices and support messages where needed. These records help us verify requests, manage wallet entries, respond to disputes and keep account actions traceable.

Contact us with your account ID, the field you want changed and proof linking you to the account. We may verify identity first, then record the request and confirm whether the change was made.

Touch 'n Go and GrabPay references are matched to your wallet entries and kept with related support cases. We use them to check deposits, withdrawals, adjustments and any legal question tied to a payment.

You can adjust cookie settings through your browser. Some cookies are needed for login sessions, account security and wallet checks, so turning them off may affect how legal and account tools respond.

Send the date, account ID, affected feature and a short description of the issue. We review the relevant terms, support history and wallet records, then reply through the contact path tied to your account.

We keep records for operational, accounting, security and legal reasons. The period can vary by record type, but access is limited to staff who need the data for the specific request or check.

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